Capital Comfort LLC
Privacy Policy
Effective Date: March 1, 2026
1. Introduction
Capital Comfort LLC ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at capitalcomfortllc.com or use our services.
2. Information We Collect
We may collect the following types of information:
Name, address, phone number, and email address
Information about your HVAC systems and service history
Payment information (processed securely through third-party processors)
Communications and correspondence with us
Website usage data (via cookies and analytics tools)
SMS opt-in consent and communication preferences
3. How We Collect Information
We collect information directly from you when you:
Fill out a contact or service request form on our website
Call or email us
Schedule or receive a service appointment
Sign up for SMS communications
Interact with our website or social media pages
4. How We Use Your Information
We use your information to:
Schedule and provide HVAC services
Send appointment confirmations, reminders, and service updates
Process payments and send invoices
Respond to your questions and customer service requests
Send promotional offers and marketing communications (with your consent)
Improve our website and services
Comply with legal obligations
5. SMS Communications
If you have opted in to receive SMS messages from Capital Comfort LLC, we will use your phone number to send service-related texts and/or promotional messages. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us directly. Message and data rates may apply. We do not share your phone number with third parties for their own marketing purposes.
6. Sharing Your Information
We do not sell your personal information. We may share your information with:
Service technicians and employees who need it to perform your service
Third-party software providers (e.g., scheduling, payment, CRM platforms) under data protection agreements
Law enforcement or regulators when required by law
Successors in the event of a business sale or merger
7. Data Retention
We retain your personal information for as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce agreements. Service records may be retained for up to 7 years.
8. Cookies and Website Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect certain website functionality.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
10. Your Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications at any time
To exercise any of these rights, please contact us using the information below.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on our website with an updated effective date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
Capital Comfort LLC
Phone: +1 413-652-5586
Email: [email protected]
Website: capitalcomfortllc.com